Online Technical Support

In the United States and Canada, our technical support representatives are available at 248.888.2000 Monday through Friday, between 8:00 a.m. and 5:00 p.m. Eastern Time, (except for observed U.S. holidays). You may also choose to email or fax (248.888.9977) your questions to us. For prompt assistance, please include your full telephone number. Also, you may choose to contact a local DG Technologies representative.

Please utilize our informative Tech Support Bulletins below along with our product FAQ pages for instant access to troubleshooting resources.

DPA Technical Support Bulletins

Troubleshooting the DPA 5 with AVT 
Troubleshooting the DPA 4 Plus with AVT 
DPA 5/DPA 4 Plus Firmware Update 
Volvo 2013 (and Newer) and the DPA 5 
CAT Equipment and the DPA 5/DPA 4 Plus 
Case New Holland (CNH) and the DPA 5 
Troubleshooting a CAN Network 
Total DPA 5 PC Rebuild (Last Resort) 
Data Link Monitor (DLM) Discontinuation 
Windows XP Issues/Resolution


You may submit the following Online Support form to convey information regarding your support needs, including the European Union's

PDF Waste Electrical and Electronic Equipment (WEEE) directive.

PDF DG Technologies Warranty, Trade-In & Maintenance Agreement Policy (English)

PDF DG Technologies WEEE Process Document in:

USA UK English Germany Deutsche Spain Espagnol Italy Italiano France Francais

Submit Technical Support Questions & WEEE Requests Using this Form

To submit an Issue, a Question, obtain an European Union WEEE (Waste Electrical and Electronic) or a Product Return Merchandise Autorization (RMA), please fill out the following form and click "Submit" below.

Required fields are marked with a red '*', but please use all of the fields to provide us with as much information as possible. This assists us in addressing your needs in the shortest possible time.

For our complete WEEE Process, just click on the desired language of the document above.

This is DG Technology's WEEE Directive brief process description: For WEEE processing, we will contact you to either immediately provide you with an RMA (Return Merchandise Authorization), or to gather any missing/additional information allowing us to complete and authorize an RMA per our WEEE process.

Issue:* WEEE Software Hardware Documentation Training Other
Serial Number:
Product Version:

System: WIN 8 WIN 7 32 bit WIN 7 64 bit
WIN Vista 32 bit WIN Vista 64 bit
Windows XP Linux MacOS Other (Note under comments)
PC Hardware: Desktop Notebook Netbook Other (Note under comments)
PC Manufacturer / Details:

Information and/or
Problem Statement


WEEE Comment(s):

Street Address 1:
Street Address 2:
City, State and Zip:
Phone Number:*
Email Address:*